Improve bugzilla process for new users
Open, Needs TriagePublic

Description

Description

Our bugzilla instance is not as user-friendly as it could be, and as a result, users file a lot of un-actionable bugs that waste our time and frustrate them when they are closed. We should work on guiding new users

What it will take

  • Add a template to the description field for new bugs that gives users information they need to solve their own issue or provide the information necessary for us to actually triage the bug (see https://bugs.kde.org/show_bug.cgi?id=383169)
  • Change the WONTFIX and INVALID statuses to something a bit softer so that users who have their bugs closed with these statuses don't feel negative emotions toward it and us

How we know we succeeded

The volume of un-actionable bugs will slow dramatically and there will be less back-and-forth between developers and users, freeing up bug-triaging resources and turning them into development resources. Bugs will be more valid, better tracked, and not pile up forever.

Relevant links

I am willing to put work into this

  • Nate Graham (writing and deploying the new template and new statuses)

I am interested

  • Hopefully other people
ngraham created this task.Aug 20 2017, 1:47 PM
lydia moved this task from Backlog to drafting on the Goal settings 2017 board.Aug 20 2017, 1:50 PM

Both T6775 and T6776 are private (even for a community admin)

I added Community Admins to both, but I'm not sure how that happened. Is there anything else I need to do?

Is there a reason why can't they be open?
I would say that those requests, for consistency, should go on bugs.kde.org, and maybe discussed first (see my previous discussion on kde-community@ about changing few states in bugzilla, which sadly I didn't push further).

ngraham updated the task description. (Show Details)Aug 20 2017, 2:13 PM

I'd love to make them open, but I don't know how. I've just moved them over to bugs.kde.org:

lydia added a comment.Fri, Sep 15, 7:27 PM

I am not sure if we should limit this to bugzilla. How about widening the scope to be about improving on-boarding processes and experiences in general?

Sounds good to me!