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Maniphest T10777

No ticket/issue system for store.kde.org in case of site problems
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Description

If one has an issue using store.kde.org, there seems no obvious way to report issues in something remotely appearing as a serious issue reporting system, as used from elsewhere.

The only thing I found is https://store.kde.org/contact which sinply gives an email address. While I had success some time ago when I once tried that email address, it still feels not reliable, as usuallly such contact addresses are associated with email nirvana.

Also in case of issues there is no shared ticket/issue history where one can see what already got reported and what state the issue handling is in.

E.g. the creator of https://store.kde.org/p/998798, obnosim, seems to have a problem uploading a new file: "In the Files tab during the product editing process. I select a file, a progress bar goes up to 100%, then nothing happens.".
I would have no idea where to point the person to report their problem and have it looked at by an store admin.

kossebau created this task.Apr 8 2019, 11:45 PM
starbuck added subscribers: siyuandong, starbuck.Apr 9 2019, 5:56 AM

If there is any such "bug url" for store.kde.org on kde infra that we can
point users to, like bugzilla, we can add this information in the sidebar.
Will check.

kossebau added a comment.Apr 9 2019, 10:03 AM

So there is no ticket system on store.kde.org itself?

Given store.kde.org is just a view to opendesktop.org, I wonder though if using KDE infrastructure for general opendesktop.org issues is supported by KDE infrastructure owners?

Adding some people to this task who might be able to tell what is possible.

kossebau added a comment.Apr 9 2019, 10:07 AM

@starbuck In the mean time, is there anybody who could get in contact with obnosim to solve their issue with uploading new versions of theme files? See the latest comment on https://store.kde.org/p/998798 for a description of the issue.

starbuck added subscribers: akiraohgaki, GB_2.Apr 9 2019, 10:57 AM

We are working on it as I write this.

Small note: It would be nice if the user would write a forums post with the
issue, since then people would be generally aware and could chime in.

kossebau added a comment.Apr 9 2019, 11:15 AM
In T10777#181432, @starbuck wrote:

We are working on it as I write this.

Thanks.

Small note: It would be nice if the user would write a forums post with the
issue, since then people would be generally aware and could chime in.

So the Discussion Boards should be used as bug report/ticket system? Would be a solution indeed. And now that I scanned the board a bit, I also see that issues with the store system have been handled there before.

Proposal: add an explicit section for issues/tickets there. Ideally directly linked from the UI, perhaps named "Site Issues" or "Store issues".

BTW, the existing "Support" link is a bit confusing there. as given the situation, I first thought it would be "support from the site admin" :) Perhaps that could be renamed to "Supporters", which might be less ambiguous, given all the other top-level links names are also terms, not actions ("Chat" could be both, but no issue there).

starbuck added a comment.Apr 9 2019, 11:21 AM

Good ideas, will be clearer for sure.

kossebau closed this task as Resolved.Apr 14 2019, 12:36 PM
kossebau claimed this task.

While perhaps it could be made more discoverable by having an explicit link on the pages, instead of being indirectly reachable via "Discussion Boards" menu pop-up, I consider the principle request done by this task solved, so closing it as done.

Thanks, also for the quick turn-around :)