Livechat depends on the availability of mentors on the live chat.
set up a group of mentors for new volunteers in case they need help, give them agent permissions and hook them up with support tools
Description
Description
Status | Assigned | Task | ||
---|---|---|---|---|
Resolved | ruphy | T3424 Implement the communication plan | ||
Resolved | ruphy | T3426 Setup rocket.chat integration on WikiToLearn | ||
Open | mbonanomi | T3428 Set up a group of agents to reply to livechat |