Set up a group of agents to reply to livechat
Open, NormalPublic


Livechat depends on the availability of mentors on the live chat.
set up a group of mentors for new volunteers in case they need help, give them agent permissions and hook them up with support tools

ruphy created this task.Aug 10 2016, 2:18 PM
ruphy reassigned this task from ruphy to mbonanomi.Aug 10 2016, 3:08 PM
ruphy triaged this task as Low priority.Sep 8 2016, 1:31 PM
ruphy raised the priority of this task from Low to Normal.